FT Food Lion To Go Lead 02841

Ahold Delhaize; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent grocery retailer in the United Kingdom is seeking a Manager for Food Lion To Go operations. The role involves supervising associates, ensuring excellent customer service, and maintaining operational standards. Ideal candidates should have a high school diploma, strong team management skills, and experience in store operations. This full-time position offers opportunities for professional growth while fostering a customer-centric environment.

Qualifications

• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.

Responsibilities

• Manage Food Lion To Go operations including hiring, training, and developing associates.
• Ensure compliance with local, state, and federal regulations.
• Provide leadership to promote a culture reflective of Guiding Principles and Core Values.

Skills

English Speaking

Access Control System

Cloud Computing

JDE

Light Bus And Heavy Bus

Building Electrician

Education

High school graduate or equivalent

Job description

A great career opportunity

Ahold Delhaize USA a division of Netherlands-based Ahold Delhaize is the parent company for Ahold Delhaizes U.S. companies including its local brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop and the U.S. services companies Retail Business Services Peapod Digital Labs and ADUSA Supply Chain. When considered together the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

PRIMARY PURPOSE

Responsible for Food Lion To Go operations making decisions which impact store associates and the level of service offered to our customers.

Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

DUTIES AND RESPONSIBILITIES

Manages the Food Lion To Go operations including hiring training and developing department associates

Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management training and conducts timely formal performance appraisals for direct reports

Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience including assigning activities to associates during idle time

Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles Core Values Vision and Strategy

Support the achievement of budgeted financial and operating results

Proactively partner with department managers to ensure fresh orders particularly those with out of stocks are handled properly

Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items

Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers expectations

Controls stores expenses through proper ordering care for supplies and equipment

Understand and use company tools such as; financial reports ACIS scheduling productivity ordering (CAO) and business information systems Understanding and utilize Average Cost Inventory System (ACIS)

Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained

Has a complete understanding of scheduling sales projections wage percent interviewing hiring training company information and all other items deemed necessary to manage the Food Lion To Go operations

Observes and corrects all unsafe conditions that could cause associate or customer accidents Records and reports all associate and customer accidents in accordance with established Food Lion procedures

Ensures compliance with local state and federal regulations

Adheres to all company guidelines policies and standard practices

Maintains security standards

Successfully complete Computer Based Training (CBT) Training Packet and Training Aid courses Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position with or without reasonable accommodations

Support Front End operations as needed. Duties may include :

Greet each customer and uses his or her name whenever possible

Identify customers needing assistance and offers to take the customers order to their car

Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD

Performs all other duties as assigned

QUALIFICATIONS

A high school graduate or equivalent preferred

Ability to lead and manage a team

Strong understanding of store operations and merchandising techniques preferred

Excellent interpersonal organizational communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS

Stand 100% of the time with occasional walking short distances

Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and approximately 100 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners

Frequent reaching and grasping at waist level : occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot / cold temperatures for up to 20 minutes at a time including inclement weather

Have sufficient visual ability to check invoices dates and other written documents

PREFERRED REQUIREMENTS

Ability to use computers and other communication systems required to perform job functions

Ability to use hand held computers for orders mark downs scan outs and inventory

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.

Collapse job description

Share this position

Not a Food Lion employee

Click below to search and apply for career opportunities.

SEARCH JOBS

Under the Federal Transparency in Coverage rule group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click the link to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Food Lion.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process please contact our Recruiting Department at

At Ahold Delhaize USA we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness respect and dignity. We provide an equal opportunity workplace committed to hiring training compensating and promoting persons based on their talents and abilities and without regard to race religion color national origin gender sexual orientation age family status veteran status disability status or any other applicable characteristics protected by law.

Key Skills

English Speaking,Access Control System,Cloud Computing,JDE,Light Bus And Heavy Bus,Building Electrician

Employment Type : Full-Time

Experience : years

Vacancy : 1