Frontline IT Service Desk Technician (1st Line)

VolkerWessels Uk Careers; Hoddesdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading contracting group in Hoddesdon is seeking a dynamic Service Desk Technician to join their ICT support team. This role focuses on providing first-line support for technical issues faced by over 2,000 users across multiple locations. The ideal candidate will excel in troubleshooting hardware and software issues while delivering exceptional customer service. If you have a passion for technology and people, this opportunity is for you.

Qualifications

• Tech-savvy individual with a passion for helping people.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills to convey technical information.

Responsibilities

• Provide first-line support via phone and in-person.
• Log and manage support tickets in the ITSM system.
• Troubleshoot and resolve issues quickly.

Skills

Technical problem-solving

Customer service

Communication

Troubleshooting

Tools

Microsoft 365

Windows 11

Android

Job description

A leading contracting group in Hoddesdon is seeking a dynamic Service Desk Technician to join their ICT support team. This role focuses on providing first-line support for technical issues faced by over 2,000 users across multiple locations. The ideal candidate will excel in troubleshooting hardware and software issues while delivering exceptional customer service. If you have a passion for technology and people, this opportunity is for you.