Frontline Housing & Welfare Officer – Move-On Support

Mears; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing management organization in Greater London is seeking a Resident Welfare Officer to help vulnerable individuals avoid homelessness and transition to settled accommodation. This front-line role combines administrative and practical responsibilities, requiring strong communication skills and empathetic problem-solving. The successful candidate will manage a property portfolio, engage with service users, and provide comprehensive support. Competitive benefits include 25 days annual leave, a company car, and staff perks.

Benefits

25 days annual leave plus bank holidays

Volunteering Leave

Staff perks with Mears Rewards

Company Car for work and personal use

Qualifications

• Demonstrable experience in a similar role within housing, support, or welfare services.
• A full UK Driving Licence is essential for travel between properties and appointments.

Responsibilities

• Manage your own diary and property portfolio, carrying out inspections.
• Support service users with health, finances, repairs, and the move-on process.
• Help service users find and secure appropriate accommodation.
• Contribute to a front-line team supporting vulnerable individuals.

Skills

Organisational skills

Communication skills

Problem-solving skills

Compassion

Empathy

IT competence

Tools

Microsoft Office

Job description

A leading housing management organization in Greater London is seeking a Resident Welfare Officer to help vulnerable individuals avoid homelessness and transition to settled accommodation. This front-line role combines administrative and practical responsibilities, requiring strong communication skills and empathetic problem-solving. The successful candidate will manage a property portfolio, engage with service users, and provide comprehensive support. Competitive benefits include 25 days annual leave, a company car, and staff perks.