Frontline Customer Care & Service Desk Advisor

Daniel Owen Ltd.; Winsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service recruitment agency is seeking a Customer Care Advisor in Winsford to support a busy helpdesk team. In this role, you'll be the first point of contact for queries, managing service requests and ensuring timely resolutions. Ideal candidates will have a strong background in customer service, exceptional communication skills, and the ability to work in a fast-paced environment. This is initially a temporary position with the potential to become permanent.

Qualifications

• Strong background in customer service, helpdesk, or call centre environments.
• Confident communicator with excellent telephone etiquette.
• Highly organised with strong attention to detail.

Responsibilities

• Act as the first point of contact for queries via phone.
• Log, allocate, and update service requests accurately.
• Coordinate with engineers and operations teams.

Skills

Customer service experience

Effective communication

Organisational skills

Multitasking ability

Microsoft Office proficiency

Job description

A customer service recruitment agency is seeking a Customer Care Advisor in Winsford to support a busy helpdesk team. In this role, you'll be the first point of contact for queries, managing service requests and ensuring timely resolutions. Ideal candidates will have a strong background in customer service, exceptional communication skills, and the ability to work in a fast-paced environment. This is initially a temporary position with the potential to become permanent.