Front Office Team Member

LGH Hotel Management Ltd; Bournemouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

An hospitality management company seeks a Front Office Team Member in Bournemouth. In this role, you will be the first point of contact for guests, providing exceptional service and handling inquiries. Ideal candidates will possess strong communication skills and previous experience in customer service, preferably within the hospitality sector. The company offers various employee benefits and opportunities for professional growth.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care benefits

Free legal and money advice

Counseling sessions

Hospital and death benefit plans

Cycle to work scheme

Fitness support resources

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with computer systems and software.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests.
• Address guest requests and concerns promptly.
• Answer phone calls and manage reservations.
• Assist with administrative tasks such as billing and record-keeping.
• Work closely with other hotel departments.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Technical proficiency

Tools

Reservation systems

Property management systems

Job description

Front Office Team Member

Bournemouth Carlton Hotel, Signature Collection By Best Western

Check out the hotel on our virtual tour!

The Opportunity

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You'll Do:

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us:

Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
Growth Opportunities: Be part of a team that encourages professional development and career growth.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

With stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience.

Situated in the heart of town, the hotel is within walking distance of popular attractions such as the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre, a prime location for major conferences and exhibitions.

The hotel boasts 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 one- and two-bedroom timeshare apartments. It also features event rooms for wedding parties of up to 200 guests, complete with private gardens and a terrace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.