Front Office Team Leader - Front of House - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London seeks a Front Office Team Leader to oversee daily operations, manage team tasks, and ensure top service quality. The ideal candidate will have experience in luxury hotel environments, strong leadership skills, and a focus on guest satisfaction. This role offers competitive salary and a host of benefits including healthcare and professional development opportunities.

Benefits

Competitive salary + excellent service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Dry cleaning of uniform or business attire

Meals on duty

Employee assistance and wellness programmes

Discounts on F&B and spa treatments

Taxi service after hours

Ongoing training and development

Cycle scheme, dental cashback, eye test discounts

Internal and external transfer schemes

Qualifications

• Proven ability to lead and manage a team in a luxury hotel environment.
• Strong problem-solving abilities with a focus on guest satisfaction.
• Experience with luxury quality assurance standards such as LQA and Forbes.

Responsibilities

• Oversee daily operations of the front office team.
• Create and enforce timelines for tasks and targets.
• Ensure all guests are greeted and attended to professionally.

Skills

Problem solving

Leadership and team management skills

Exposure to LQA and Forbes

Experience within Front Office positions within luxury hotels

Project Management Skills

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Front Office Team Leader to join us at Jumeirah Carlton Tower.

Main duties and responsibilities of this role include:

• Overseeing the team's daily operations, motivating and guiding them to achieve organizational goals.
• Creating and enforcing timelines to meet targets and delegate tasks effectively.
• Demonstrating compassion, honesty, and integrity in all actions to set a positive example for the team.
• Ensuring all personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Briefing staff on duties before shifts and compile duty rosters, making changes as necessary.
• Preparing reports and maintain appropriate filing systems for accurate record-keeping.

About You

• Problem solving
• Leadership and team management skills
• Exposure to LQA and Forbes
• Experience within Front Office positions within luxury hotels
• Project Management Skills

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes