Front Office Team Leader

AccorHotel; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned hotel chain is looking for a Reception Team Leader at its Mercure London Bankside venue. This role involves guiding reception staff, ensuring smooth front office operations, and delivering exceptional guest experiences. The ideal candidate will demonstrate strong guest relation skills and flexibility for both day and night shifts. In return, the hotel offers various benefits including free hotel stays and a supportive, inclusive work environment.

Benefits

Free night stays in UK hotels

Discounted hotel rates worldwide

Continuous learning through Accor Academy

Pension Scheme

Training & Development

Additional holidays with service

International Development Opportunities

Childcare Vouchers

Employee Advisory Service

Qualifications

• Fluency in English is required.
• Experience in guest relations preferred.
• Commitment to diversity and inclusiveness.

Responsibilities

• Provide guidance and support to the Reception team.
• Assist in running the front office operations.
• Help guests and create positive experiences.
• Maintain strong relationships with all departments.
• Work duty manager shifts as required.

Job description

Our mission at Mercure London Bankside (Formerly Mercure London Bridge) is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Reception Team Leader, you…

Would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bankside. This Front Office Team Leader will be working both Night and Day shifts and requires great flexibility and an opportunity to develop and coach the team.

Responsibilities

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.
• Work duty manager shifts as and when required.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Additional Information

What do you get from us?

• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.

Information on the processing of your personal data

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