Front Office Supervisor | Lead Guest Experience & Growth

Fairmont Hotels & Resorts; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel chain in Edinburgh is looking for a Front Office Supervisor to lead and enhance guest experiences. The ideal candidate will have a service-focused personality and prior leadership experience. Responsibilities include managing front office operations, guiding the reception team, and ensuring guest satisfaction. This role offers competitive hourly pay and various employee perks, including hotel discounts and training opportunities.

Benefits

Hotel discounts

28 days holidays

Wellbeing support

Pension Scheme

Complimentary Staff meal

Qualifications

• Previous experience in a similar leadership role is an asset.
• Confident in all aspects of guest relations.
• Reliable with excellent communication skills.

Responsibilities

• Lead day-to-day operations to ensure service standards.
• Handle guest concerns quickly and effectively.
• Provide guidance and support to the Reception team.

Skills

Service focused personality

Leadership experience

Interpersonal skills

Problem-solving abilities

Tools

Opera cloud

Job description

A prestigious hotel chain in Edinburgh is looking for a Front Office Supervisor to lead and enhance guest experiences. The ideal candidate will have a service-focused personality and prior leadership experience. Responsibilities include managing front office operations, guiding the reception team, and ensuring guest satisfaction. This role offers competitive hourly pay and various employee perks, including hotel discounts and training opportunities.