Front Office Supervisor, Guest Experience Leader

Imperial London Hotels Ltd; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A family-run hotel group in London seeks a Reception Supervisor to oversee front office operations, ensuring a smooth check-in/out process and handling guest inquiries effectively. The ideal candidate should have experience in customer service and supervisory skills, contributing to memorable stays for guests. The position offers a full-time schedule with benefits, ideal for those passionate about hospitality.

Benefits

Benefits

Qualifications

• Experience in front office operations and customer service.
• Ability to manage guest enquiries and complaints effectively.
• Strong supervisory skills.

Responsibilities

• Oversee front office operations and ensure smooth check-in/out processes.
• Manage team members and ensure compliance with service standards.
• Handle refunds and payment transactions.

Job description

A family-run hotel group in London seeks a Reception Supervisor to oversee front office operations, ensuring a smooth check-in/out process and handling guest inquiries effectively. The ideal candidate should have experience in customer service and supervisory skills, contributing to memorable stays for guests. The position offers a full-time schedule with benefits, ideal for those passionate about hospitality.