Front Office Receptionist - Six Senses London

IHG; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel brand in the United Kingdom is seeking an experienced Front Office Receptionist to provide exceptional guest service and ensure smooth operations. The ideal candidate will manage check-in and billing processes, assist with guest requests, and liaise with different departments to ensure a high standard of service. Experience in luxury hotels and fluency in English, along with technical proficiency in hotel systems, are required. A hospitality diploma is preferred.

Qualifications

• Experience in a similar role in luxury hotels.
• Proven results in guest service and hotel operations.
• Fluency in English; additional languages preferred.

Responsibilities

• Greet guests and conduct check-in procedures efficiently.
• Maintain balanced cash and reconcile transactions.
• Liaise with Housekeeping and Engineering for service needs.

Skills

Guest service

Communication

Attention to detail

Education

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS systems

CRM platforms

Job description

As Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Receptionist, I will support the Front Office Manager and assume responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly.
• Maintain a balanced bank assigned by the hotel. Make changes and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Prepare all arrival amenities such as welcome letter, cold/warm towels and welcome drinks.
• Maintain and update guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Collect any information about special dietary requests and allergies.
• Liaise with Housekeeping to ensure that rooms are serviced according to guests’ preferences and requirements and that vacant rooms are cleaned according to arrival schedules.
• Liaises with Engineering to ensure swift response to room maintenance problems.
• Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Front Office Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Hospitality diploma/degree is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Front Office Receptionist at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.