Front office night team member

21c Museum Hotels; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A vibrant hotel brand in the City Of London is seeking a Night Team Member to join their Front Office team. The ideal candidate will provide exceptional service to guests, manage night audits, and ensure safety and security of the hotel. Experience in a hotel or front office is appreciated, but full training will be provided. Benefits include flexible scheduling, free meals, and opportunities for personal development.

Benefits

Flexible schedule

Free meals on shift

Staff discounts

Opportunities for training

Creative workplace

Qualifications

• Previous hotel or front office experience is great, but full training is provided.
• Calm under pressure, organized, and can work independently.
• A natural communicator with great attention to detail.
• Comfortable with technology and using systems.

Responsibilities

• Deliver warm and efficient welcome to late arrivals.
• Manage night audit procedures and end-of-day reporting.
• Respond to guest requests with a positive attitude.
• Ensure guest safety, including regular floor walks.
• Support with light cleaning, breakfast prep, or bar service.

Skills

Communication skills

Attention to detail

Calm under pressure

Organizational skills

Technology comfort

Tools

Opera Cloud

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Your smile can be felt even at 3AM.

At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.

What You'll Be Doing

• Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
• Managing night audit procedures and end-of-day reporting
• Responding to guest requests with a positive, can-do attitude
• Ensuring guest safety and security, including regular floor walks and handling any incidents
• Supporting with light cleaning, breakfast prep, or bar service if needed
• Preparing the hotel for the morning handover with a clear and organised approach

Qualifications

• Previous hotel or front office experience is great, but we’ll provide full training
• Someone who is calm under pressure, organised, and happy to work independently
• A natural communicator with great attention to detail
• Comfortable with technology and confident using systems (training provided on Opera Cloud)
• Flexible and reliable, with availability for night shifts, weekends, and holidays

Additional Information

What’s in It for You

• Be part of a growing, people-focused brand with real personality.
• Enjoy a flexible schedule and a healthy work-life balance.
• Free meals on shift and staff discounts.
• Opportunities for training and personal development.
• A relaxed, creative space where your ideas matter.

Sound like you?

Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.