Front Office Duty Manager - Guest Experience Leader

IBIS SINGAPORE ON BENCOOLEN; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Greater London is seeking a Duty Manager to provide management support and ensure guest satisfaction. This role emphasizes Front Office operations while maintaining service standards and overseeing staff performance. Ideal candidates should hold a degree in Hospitality Management and have a minimum of 3 years of relevant experience. Strong interpersonal and service-oriented skills are essential for this dynamic position. The company fosters a culture of excellence and guest loyalty.

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• Previous leadership experience is an advantage.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Provide management presence and operational support across all hotel departments.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead and support the Front Office team to deliver high-quality guest service.
• Handle and resolve guest complaints promptly.

Skills

Service-oriented personality

Interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

A leading hospitality group in Greater London is seeking a Duty Manager to provide management support and ensure guest satisfaction. This role emphasizes Front Office operations while maintaining service standards and overseeing staff performance. Ideal candidates should hold a degree in Hospitality Management and have a minimum of 3 years of relevant experience. Strong interpersonal and service-oriented skills are essential for this dynamic position. The company fosters a culture of excellence and guest loyalty.