Front Office Contact Centre Team Leader

Pennon Group; East Devon; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading water services company in the UK seeks a Team Manager for its Customer Services Contact Centre in Exeter. The role involves leading a team to achieve performance targets, managing daily operations, and ensuring excellent service delivery. Ideal candidates are proactive leaders with experience in customer service and strong coaching skills. This full-time, office-based role offers a competitive salary plus benefits, with one weekend shift required every six weeks.

Benefits

Generous holiday allowance

Cycle to Work scheme

Free car parking

Confidential Employee Assistance Programme

Discounts through Perkbox

Qualifications

• Confident and proactive people leader with a passion for customer service.
• Experience managing or leading a customer service team.
• Strong people management and communication skills.

Responsibilities

• Lead and develop a team of Customer Care Representatives.
• Manage daily workloads and ensure service standards are met.
• Provide coaching and feedback for continuous development.

Skills

People leadership

Customer service

Coaching skills

Analytical skills

Organizational skills

Job description

A leading water services company in the UK seeks a Team Manager for its Customer Services Contact Centre in Exeter. The role involves leading a team to achieve performance targets, managing daily operations, and ensuring excellent service delivery. Ideal candidates are proactive leaders with experience in customer service and strong coaching skills. This full-time, office-based role offers a competitive salary plus benefits, with one weekend shift required every six weeks.