Front of House Team Leader Full Time

Nuffield Health; Swindon; On-site; GBP 28,000; Full time

Job summary

A leading health and fitness organization in Swindon is seeking a Front of House Team Leader to provide exceptional customer care and manage reception operations. This role requires excellent communication skills, initiative, and the ability to lead and develop a team. The successful candidate will ensure a friendly and professional environment while overseeing all reception activities. The compensation is up to £27,477.10 per annum with a focus on employee wellbeing and a variety of benefits including gym membership.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Strong interpersonal skills to provide excellent customer care.
• Ability to lead and develop a team effectively.
• Self-motivated with confidence in communication.

Responsibilities

• Promote a friendly and professional environment.
• Ensure exceptional and efficient service for all visitors.
• Manage training for reception team standards.
• Supervise reception activities including check-ins and bookings.
• Collect fees including guest fees.
• Ensure maintenance of brand standards.
• Promote effective communication throughout the club.
• Assist colleagues and other departments.
• Manage and interpret data and information.

Skills

Excellent communication skills

Team leadership

Customer care

Initiative

Empathy

Job description

Front of House Team Leader
Nuffield Health Swindon FWC | Customer | Permanent | Full time |
Up to £27,477.10 per annum, depending on experience
40 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Leader at our Fitness and Wellbeing Club, you’ll show lots of initiative and the confidence to lead and develop a team. Crucially, you’ll be self-motivated, with excellent communication skills that set you apart from everyone else, over the phone and in person.

As a Front of House Team Leader, you will:

• Promote a friendly, relaxing and professional environment.
• Ensure that everyone who visits our club enjoys an exceptional and efficient service.
• Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.
• Supervise all reception activities including all information given out, all check–ins and bookings.
• Co-ordinate and manage reception procedures to ensure that all fees, including guest fees are collected.
• Ensure brand standards are maintained.
• Promote effective communication throughout the club.
• Actively seek to assist colleagues and other departments.
• Manage, appraise, and interpret data, information and /or situations.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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