Front of House Team Leader

The Chapter Collection - Stonegate Group Careers; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pub group is seeking a Front of House Team Leader for their venue in the City of Westminster. This role involves leading and motivating a team to ensure an exceptional guest experience. Candidates should be passionate about delivering outstanding service in a pub environment. The position includes various benefits like discounts on food and drink, flexible working, and award-winning development programs. Applicants must be 18 or older due to alcohol sales requirements.

Benefits

25% off food and drink for you and friends

Online benefits portal discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discounted rates at gyms

Discounted dental insurance

Early access to earned wages

Award-winning development programs

Qualifications

• Must be 18 or over due to the sale of alcohol.

Responsibilities

• Lead, motivate, and encourage the team to deliver an amazing guest experience.
• Maintain smooth operations and consistency.
• Foster a warm and welcoming environment for guests.

Job description

Location - Henry Holland

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Henry Holland.

Can you …

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're the pub that tells a story. Whether it’s a story of love, celebration, appreciation, or simple time spent together, we tell it, and we tell it in the best way possible. We offer an elevated pub experience through our freshly prepared food, handcrafted drinks, and an enjoyably unique experience from start to finish. We want the people who strive to make a difference, who can inspire our guests, and who can elevate our sites into more than just a pub. Renamed after the BBC drama The Duchess of Duke Street, The Duchess is located a short walk from Bond Street, Marble Arch and Oxford Street stations, right in the heart of London. Our classic pub favourites crafted with an elevated twist are freshly prepared every day, our range of cocktails have been carefully curated to surprise and delight, and our signature gin is skilfully infused on-site. So, whether our guests are stopping by after a day of sightseeing, seeking a bit of relaxation after a spot of shopping, or joining for a well-deserved after-work libation, we're just the place for it.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Henry Holland you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Henry Holland directly.

Job Reference : GM1461924LonFOHTL