Front of House Team Leader

Social Pub And Kitchen - Stonegate Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular pub and kitchen in London seeks a Front of House Team Leader to lead a dynamic team and enhance guest experiences. Responsibilities include managing operations and creating a welcoming environment. The ideal candidate should have strong leadership skills and a passion for hospitality. This role offers various benefits including discounts and flexible working arrangements.

Benefits

25% off food and drink for you and friends

Online benefits portal with discounts

VIP entry to pubs

Hotel discounts

Flexible working

Corporate discount rates

Discounted dental insurance

Early access to wages

Award winning development programmes

Qualifications

• Must be 18 or over to sell alcohol.
• Experience in hospitality or team leading is preferred.
• Ability to create a welcoming environment for guests.

Responsibilities

• Lead and motivate the Front of House team.
• Ensure smooth operations and high guest satisfaction.
• Maintain a warm and welcoming atmosphere.

Skills

Team leadership

Guest experience management

Communication skills

Problem-solving

Job description

Location - The Bay & Bracket

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Bay & Bracket.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Bay & Bracket is a stunning venue, situated just off the busy Victoria Street, London, and is a hugely popular after-work venue, famous for exceptional service, cocktails, craft beer, and sports. Our guests love our live music, and our events are very well known throughout Victoria.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at The Bay & Bracket you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Bay & Bracket directly.

Job Reference: TV1418817WesFOHTL