Front of House Manager - Cardiff

Bannatyne Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness and wellness company in Cardiff is seeking a dynamic Front of House Manager to lead the front desk team, ensuring exceptional customer service. The ideal candidate will possess strong leadership abilities and experience in a supervisory role, with excellent communication skills. Responsibilities include managing operations, staff schedules, and customer inquiries while fostering a welcoming environment. The position offers competitive compensation and valuable perks like flexible scheduling and professional development opportunities.

Benefits

B-Fed - complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments – 30%

Discounted Meals and Beverages – 50% cafe/bar

Staff Awards and Bonuses

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Ability to create positive experiences and manage a team effectively.
• Flexibility to work various hours, including early mornings and late nights.

Responsibilities

• Lead and motivate the front of house team for outstanding service.
• Manage daily operations at the front desk and staff schedules.
• Handle customer inquiries and ensure compliance with health regulations.

Skills

Leadership and team management

Excellent communication

Customer service skills

Organizational abilities

Financial acumen

Computer systems proficiency

Job description

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted Spa Treatments – 30%
• Discounted Spa Goods – 20% ELEMIS Products
• Discounted Meals and Beverages – 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Manager

Lead, train and motivate the front of house team to provide outstanding customer service. Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management. Manage staff schedules, ensuring adequate coverage at all times. Conduct regular performance reviews and provide ongoing coaching and support to team members. Ensure that all members and guests are greeted warmly and assisted promptly. Handle customer inquiries, concerns, and complaints efficiently and professionally. Create a welcoming environment and ensure the front of house area is always clean and organised. Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records. Monitor and manage front of house supplies and inventory with revenue targets. Ensure compliance with health and safety regulations and company policies. Develop and implement strategies to enhance member engagement and satisfaction. Organise and participate in member events and activities to foster a sense of community. Assist with budgeting and financial planning for the front of house operations. Promote club programs, services, and events to members and guests.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

What we are looking for

Previous experience in a supervisory or managerial role within customer service or hospitality environment. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Exceptional customer service skills with a focus on creating positive experiences. Good organisational and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Basic financial acumen and experience with budgeting and reporting. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Desirable Skills

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Compensation & Benefits

We offer competitive compensation, opportunities for professional development and a supportive team culture.

How to Apply

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!