Front of House Leader: Client Experience & Events

Law Support Limited; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global law firm is seeking a Front of House Manager for their London office. The role involves providing leadership across reception, hospitality, events, and customer service while ensuring an outstanding experience for clients and visitors. Candidates must have strong customer service and leadership skills, with prior FOH management experience preferred. A competitive salary and benefits package are offered.

Benefits

Competitive salary

Benefits package

Collaborative work culture

Qualifications

• Prior management experience in Front of House is essential.
• Experience in a law firm or professional services environment is preferred.
• Ability to lead and coach teams effectively.

Responsibilities

• Lead and direct tasks across events, customer service, reception, and hospitality.
• Liaise with Hospitality, Cleaning, and Facilities teams.
• Set bi-annual client FOH objectives.
• Ensure compliance with health and safety policies.
• Oversee FOH team recruiting and budgeting.

Skills

Customer service

Leadership

Organizational skills

Communication

Job description

A leading global law firm is seeking a Front of House Manager for their London office. The role involves providing leadership across reception, hospitality, events, and customer service while ensuring an outstanding experience for clients and visitors. Candidates must have strong customer service and leadership skills, with prior FOH management experience preferred. A competitive salary and benefits package are offered.