Front of House Leader - Birmingham, New Street Station

Pret A Manger; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular restaurant chain in Birmingham is seeking a Front Of House Leader. In this role, you will lead a team to deliver exceptional customer experiences, ensure high service standards, and provide training opportunities. If you have supervisory experience and a passion for food and customer service, we encourage you to apply. Competitive hourly pay and various benefits offered.

Benefits

Flexible shifts

Free meals during shifts

Employee discount program

Free shoes

Pension scheme

28 days paid holiday

Qualifications

• Previous supervisory experience is essential.
• Passion for food and customer service.

Responsibilities

• Lead the team and show care for customers.
• Drive high standards in service and products.
• Create personalized customer experiences.
• Inspire the team with positivity.

Skills

Customer service

Leadership

Teamwork

Food knowledge

Job description

Join Our Team as a Front Of House Leader at Pret, Unit 32A, Birmingham New Street Station, Birmingham B2 4PX GBR!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast‑paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front‑of‑house operations, ensuring everything runs seamlessly. But that's not all – at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

We have the following positions available right now:

• Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:30am to 11:00pm

Key Responsibilities:

• Lead the team by example, showing genuine care for our customers' happiness.
• Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We offer:

• £13.31 to £14.56 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
• Flexible Shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you to work between 3am and 5am **
• 28 days paid holiday (pro‑rata if you're part‑time)
• Virtual GP
• Your Pret Benefits – employee discount program (Retail, Food, restaurants, Gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• And more…

You want career Growth?

• Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
• Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.

About Us:

Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don't sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.

If you thrive in a fast‑paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!

For more information, please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training*
*Terms and conditions apply*