Front of House First Line Manager

DHL; Horley; On-site; GBP 44,000; Full time

Job summary

A leading supply chain business in the UK is seeking a skilled professional in aviation ground handling to ensure high service levels and manage HR functions. The ideal candidate will possess strong people management skills and experience in a team environment. This full-time position offers competitive pay and a range of benefits including a 24/7 GP service and discounts.

Benefits

Confidential 24/7 GP service

Discounts on retail, childcare, and gym

Affordable loans & enhanced pension scheme

24/7 employee support service

Qualifications

• Preferred experience within aviation ground handling or DHL Management.
• Experience in a team working environment.
• Strong people management skills.

Responsibilities

• Ensure consistent delivery to demanding service level standards.
• Adhere to compliance both internal and external regulatory bodies.
• Support the Shift Manager with departmental budget management.
• Conduct 1-2-1's for direct reports and develop a pipeline of successors.

Skills

People management skills

Ability to manage HR functions at site level

Team working experience

Job description

Pay Rate: £43,998.50
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 4 On 4 Off - 2 Days (4am - 4pm) and 2 Nights (4pm to 4am)
Location: Gatwick Airport - RH6 0JW

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 24th November 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a XXX to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

What does the role entail?

• Ensuring the customer's product is delivered consistently to demanding service level standards and set on time performance targets
• Adherence to compliance both internal and external regulatory bodies
• Maintain and promote H&S culture across the site
• Ownership of all people related matters within the operation from thorough investigations to colleague engagement meetings
• Ownership of day to day sickness and absence management processes
• Support Pier leads as part of escalation response with Customer engagemnet and act as point oof escalation to the colleague pool
• Review, develop and maintain/improve operational processes through Continous improvement opportunities
• investigate and respond to any H+S incidents and associated pack completions for review
• Liaise with management team on safety audits and support implementation plans
• Responsible for supporting the Shift Manager with managing the departmental / team budget specifically for overtime
• Carry out HR functions as required ensuring compliance with all HR processes and policies including investigations and Grievance management
• Conduct 1-2-1's for direct reports with evidence of development feedback and develop a pipeline of successors within the department

What do we need from you?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Preferred experience within aviation ground handling or DHL Management
• Experience in a team working environment.
• Ability to manage HR functions at site level
• Strong people management skills

Security process to work within aviation and travel at DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test

Why choose us?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

Our approach to diversity & inclusion

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Be an essential part of everyday life

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.