Front of House & Facilities Coordinator - London - Maternity Cover

AMS; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment company in London seeks a Front of House & Facilities Coordinator for a 12-month maternity cover. In this role, you will manage front-of-house operations, including reception activities, coordinate maintenance requests, and organize events. The ideal candidate has over a year of customer service experience, exceptional organizational skills, and proficiency in Microsoft Office. A vibrant workplace that values flexibility and supportive culture awaits you.

Benefits

Full training and support

Flexible working

Competitive reward and benefits package

Qualifications

• Minimum of one year's experience in Administration or Customer Service.
• Excellent time management and organizational skills.
• Strong attention to detail.

Responsibilities

• Manage reception desk and act as first point of contact.
• Coordinate building maintenance and service requests.
• Organize internal and external events.
• Support health and safety compliance.

Skills

Customer service skills

Organizational skills

Time management

Microsoft Office Suite proficiency

Attention to detail

Job description

About Us

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

Role: Front of House & Facilities Coordinator

Location: London - Full time onsite

Contract: 12-month Maternity Cover (Start date early Feb)

Talent is our World.

The Role

Would you like to be a vital part of a team dedicated to finding top talent? We would like to talk with you!

We're looking for a proactive and organized individual to manage front-of-house operations and support day-to-day office and facilities management. This includes reception duties, handling service requests, coordinating building maintenance, organizing events, managing office supplies, and supporting Health & Safety compliance. You'll liaise with internal teams and external vendors, contribute to cost efficiency, and assist with regional travel, reporting, and communications.

Key Accountabilities

What you’ll be doing:

• Manage the reception desk including incoming calls and acting as the first point of contact for internal and external visitors.
• Resolve internal and external Facilities requests via Service Now, in line with KPIs.
• Manage relationships with internal and external stakeholders, including third party vendors.
• Be the primary point of contact for the building and deal with any queries or issues.
• Organise / facilitate internal and external events to ensure that they are successful (e.g., organising catering and/or taxi arrangements for guests and employees, room booking and support during the event).
• Coordinate maintenance schedules for the building, office equipment and internal systems (e.g., heating system, alarms, security cameras).
• Conduct regular floor walks to identify any necessary repairs or renovations and check the tidiness of the office.
• Ensure all up-to-date information is displayed on the boards (e.g., notice board, leadership board).
• Organise and send communication to regional locations as needed.
• Support the maintenance and improvements of the Facilities AMS platforms.
• Manage office signage, ensuring that up to date information is displayed around the offices.
• Manage inventory of office supplies, including kitchen facilities and stationery.
• Raise PO's and manage invoices, updating the cost control tracker in a timely manner.
• Support the delivery of optimum cost efficiencies throughout the year.
• Oversee the cleaning / disinfecting schedules for the building /office floor(s).
• Support office emergencies e.g., First Aid or Fire Evacuation procedures and elevate, where appropriate.
• Support and contribute to Facilities projects and continuous improvement initiatives.
• Ensure compliance with all local / global Health and Safety regulations as well as AMS policies and procedures.
• Support internal and external, audits as appropriate.
• Support other regions, where appropriate, based on demands.
• Manage the mobile phone account for the Region where relevant.
• Manage and operate travel in the region through our travel provider, where relevant.
• Regional All Hands Call Support.
• SME of shipment of kit.
• Ensure all employees visiting the office each day are signing in via the Sign In App for Utilization purposes.
• Support Team Leaders with reporting requirements.
• Build, develop and support relationships with other areas of the business e.g., HR, AP, Finance, IT

Skills & Experience

You’ll need to demonstrate:

• Minimum of one year's experience in a Administration or Customer Service role.
• Excellent time management and organisational skills.
• Experience of working in a deadline driven environment.
• Excellent customer service skills.
• Proficiency with the Microsoft Office Suite.
• Ability to multi-task and prioritise workload.
• Strong attention to detail.

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.