Front of House / Clinic Receptionist

HR Solutions Ltd; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty clinic in Oxford is seeking a Front of House / Clinic Receptionist to provide exceptional customer service. The successful candidate will warmly welcome clients, manage appointments, and handle inquiries, ensuring a five-star experience. Ideal applicants should possess excellent communication skills and organizational abilities, with a passion for aesthetics. The clinic offers a competitive salary, staff discounts, and ongoing training in a supportive environment.

Benefits

Competitive salary

Staff discounts on treatments and products

Ongoing training and development

Qualifications

• Polished and friendly demeanor is essential.
• Previous experience in a beauty or hospitality environment is desirable.
• Confidence in handling client inquiries and promoting services.

Responsibilities

• Welcome clients warmly and professionally upon arrival.
• Manage appointment check-ins and check-outs efficiently.
• Handle client enquiries in person, via phone and email.

Skills

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Confidence using booking systems

Job description

Front of House / Clinic Receptionist

Hours: 24-40 hours per week, full / part-time

Contract: Permanent

Salary: £13.00 - £15.00 per hour

Location: Oxford

Our client is a well-established beauty and aesthetic clinic based in Oxford, dedicated to providing exceptional client care and high-quality aesthetic and wellness treatments. They pride themself on professionalism, confidentiality, and a warm, welcoming environment.

The role:

Our client is seeking a polished, friendly, and highly organised Front of House team member to be the face of their clinic. The successful candidate will be the first point of contact for clients, ensuring every guest receives five-star experience from arrival to departure. This role is ideal for someone with a passion for beauty, aesthetics, and customer service.

Key duties and responsibilities:

• Welcome clients warmly and professionally upon arrival
• Manage appointment check-ins and check-outs
• Handle client enquiries in person, via phone and email
• Manage the clinic booking system and appointment schedules
• Process payments, deposits, and refunds accurately
• Support practitioners with daily schedules and room availability
• Promote treatments, skincare products, and membership packages
• Upsell and cross-sell services where appropriate
• Handle client feedback and resolve minor concerns professionally
• Ensure the reception area is immaculate at all times
• Assist with stock monitoring and ordering
• Support opening and closing procedures
• Adhere to clinic policies, health & safety, and confidentiality standards

Person specification:

Essential

• Excellent communication and interpersonal skills
• Demonstrates a professional manner in all interactions
• Strong organisational and multitasking abilities
• Confidence using booking systems, email, and basic computer software

Desirable

• Previous experience in beauty, aesthetic, medical, or luxury hospitality environment
• Sales or retail experience
• Knowledge of aesthetic treatments and skincare (training provided)

What the client offers in return:

• Competitive salary (dependent on experience)
• Staff discounts on treatments and products
• Ongoing training and development
• A supportive, friendly, and professional team environment
• Opportunity to grow within a premium clinic setting

If this sounds like your next opportunity, apply today with your CV and a covering letter.