Front Desk Lead - Guest Service & Ops

Burlington Hotel; Ullapool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Ullapool is seeking a Head Receptionist to oversee the reception team, ensuring exceptional guest service and efficient front desk operations. This role involves managing daily banking procedures, maintaining accurate guest records, and supporting the Front Office Manager. Candidates should have previous reception experience, strong communication skills, and proficiency in hotel management software. This is a full-time position with flexible hours, including weekends and holidays.

Qualifications

• Experience in a supervisory capacity in hotel reception is ideal.
• Proficient in using hotel management software.
• Must possess strong organizational and problem-solving skills.

Responsibilities

• Oversee daily reception activities including guest check-ins and check-outs.
• Ensure professional handling of all guest interactions.
• Manage daily banking procedures including cash handling.
• Maintain accurate guest records and documentation.
• Supervise and support reception staff with regular training.

Skills

Previous experience in a hotel reception or front office role

Strong communication skills

Interpersonal skills

Proficiency in hotel management software

Excellent organizational abilities

Problem-solving abilities

Ability to work flexible hours

Tools

Rezlynx

Microsoft Office

Job description

A leading hotel in Ullapool is seeking a Head Receptionist to oversee the reception team, ensuring exceptional guest service and efficient front desk operations. This role involves managing daily banking procedures, maintaining accurate guest records, and supporting the Front Office Manager. Candidates should have previous reception experience, strong communication skills, and proficiency in hotel management software. This is a full-time position with flexible hours, including weekends and holidays.