Front Desk Guest Experience Specialist

Genting Casinos; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading leisure business in the UK is seeking a receptionist to provide outstanding customer service at the front desk. The role requires strong communication skills, a professional demeanor, and the flexibility to work various shifts, including nights and weekends. Previous reception experience is preferred but not essential. In return, the position offers excellent salary and benefits, along with opportunities for career development and employee rewards.

Benefits

Private GP helpline

Discount portal for retailers and restaurants

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Career development opportunities

Qualifications

• Previous reception experience is preferred, but not essential.
• Ability to work a variety of shifts including nights and weekends.

Responsibilities

• Meeting and greeting all visitors in a professional manner.
• Providing outstanding customer service and support to guests.
• Handling guest check-in and administration tasks.

Skills

Strong communication skills

Excellent customer service skills

IT skills

Professional telephone manner

Interpersonal skills

Flexibility

Job description

A leading leisure business in the UK is seeking a receptionist to provide outstanding customer service at the front desk. The role requires strong communication skills, a professional demeanor, and the flexibility to work various shifts, including nights and weekends. Previous reception experience is preferred but not essential. In return, the position offers excellent salary and benefits, along with opportunities for career development and employee rewards.