Front Desk & Guest Experience Associate — Hyde Park

Hilton Worldwide, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in London is seeking a Front Office Receptionist to provide exceptional service from check-in through check-out. The role includes managing guest queries, maintaining efficiency in reception operations, and ensuring compliance with health and safety regulations. Ideal candidates should have a high school diploma and experience in customer service. The position offers competitive pay and numerous employee perks including meal provisions and development opportunities.

Benefits

Smart uniform provided and laundered

Free meals when on duty

Personal development programs

Discounted hotel nights

Team Member Referral Program

28 days holiday including bank holidays

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide reception services for Guests to enhance their experience.
• Ensure efficient check-in/out processes and complete audits.
• Maintain communication with the Front Office Manager and Reception Supervisors.

Skills

Customer service

Communication skills

IT proficiency

Education

Completed high school certificate or equivalent

Job description

A prestigious hotel in London is seeking a Front Office Receptionist to provide exceptional service from check-in through check-out. The role includes managing guest queries, maintaining efficiency in reception operations, and ensuring compliance with health and safety regulations. Ideal candidates should have a high school diploma and experience in customer service. The position offers competitive pay and numerous employee perks including meal provisions and development opportunities.