Front Desk Associate - Part Time - Weekends

Crestview Management, LLC; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel in Birmingham is seeking a Front Desk Associate to provide excellent customer service to guests. The successful candidate will handle guest check-ins and inquiries while ensuring satisfaction. Previous customer service experience is preferred. This part-time position offers competitive wages and benefits including health insurance and paid time off.

Benefits

Health and Dental Insurance

Paid vacation

401(k) and company match

Free hotel rooms and discounts

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely manner.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

Marriott Birmingham is hiring Front Desk Associate - Part Time for Weekends

Shifts: 7am - 3:30pm

Birmingham, Al 35243

Hotel Front Desk Associate

Job Description

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skill

Shifts: 7am - 3:30pm

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.