Front Desk & Admin Officer – Probation Service

Brook Street; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Brook Street is recruiting a Receptionist for a Probation Service location in Blackburn. The role involves greeting visitors, handling calls, and providing front-of-house support within a secure environment.

The position requires GCSEs including Maths and English, strong ICT and Microsoft Office skills, and the ability to manage sensitive information calmly and professionally in a busy setting.

Qualifications

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.
• Desirable: Experience within criminal justice or high-pressure settings.
• Desirable: IT qualifications such as ECDL/CLAIT or similar.

Responsibilities

• Serve as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Manage visitor logs, issue passes, and coordinate security protocols.
• Handle building logistics including mail, supplies, meeting room bookings, and event support.
• Support security and safety procedures, act as key holder, monitor CCTV, and assist with fire drills and evacuations.
• Manage petty cash, travel warrants, and support administrative tasks such as filing, data entry, and document production.
• Assist with safeguarding concerns, escalate issues appropriately, and support risk assessments when needed.

Skills

ICT skills

Verbal & written communication

Calm under pressure

Organisational skills

Friendly demeanor

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Brook Street is recruiting a Receptionist for a Probation Service location in Blackburn. The role involves greeting visitors, handling calls, and providing front-of-house support within a secure environment.

The position requires GCSEs including Maths and English, strong ICT and Microsoft Office skills, and the ability to manage sensitive information calmly and professionally in a busy setting.