Front Desk & Admin Assistant — Calm, Professional, Secure Ops

Brook Street; Greater Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for a front-of-house and admin support role in the Probation Service Directorate in Greater Manchester. You will be the first point of contact for visitors and calls, ensuring smooth daily operations and security procedures.

Working 37 hours per week, 9:00am–5:00pm, at £12.71 per hour, you will handle visitor logging, passes, mail, stationery, and basic finance tasks while maintaining confidentiality and professionalism.

Qualifications

• A confident, professional communication style - excellent verbal and written skills.
• Proven proficiency in ICT across the Microsoft Office suite.
• Ability to observe, use tact and diplomacy, and diffuse potentially difficult situations—knowing when to elevate to the right support.
• A careful, policy-led approach to confidential and sensitive information.
• A commitment to diversity and anti-discriminatory practice, aligning with equality values.

Responsibilities

• Act as the first point of contact for visitors and inquiries, greeting people professionally and logging arrivals/departures.
• Issue visitor passes and security fobs, ensuring the right people are informed promptly.
• Handle basic inquiries and direct more technical questions to the appropriate manager.
• Support building logistics: manage mail, order stationery/PPE, bookings for meetings rooms, hot desks, car parking, events/registration.
• Assist with petty cash and travel warrant processing, including transporting items between locations.
• Support health & safety and security: act as key holder, test alarms, monitor CCTV, assist evacuation measures.
• Log building faults/incidents, escalate maintenance issues, and make urgency decisions.
• Provide confidential admin support to operational teams, including scanning/archiving and updating records.

Skills

Professional communication

Customer service

Diplomacy

Confidentiality

Tools

Microsoft Office Suite

Job description

Brook Street is recruiting for a front-of-house and admin support role in the Probation Service Directorate in Greater Manchester. You will be the first point of contact for visitors and calls, ensuring smooth daily operations and security procedures.

Working 37 hours per week, 9:00am–5:00pm, at £12.71 per hour, you will handle visitor logging, passes, mail, stationery, and basic finance tasks while maintaining confidentiality and professionalism.