Front Desk Receptionist – Probation Service

Brook Street; Blackburn; On-site; GBP 19,000 - 21,000; Full time

Job summary

Brook Street in Blackburn is seeking a receptionist for a Probation Service role. You will be the first point of contact for visitors and staff, manage logs and passes, and coordinate security and building logistics.

The position requires strong ICT and communication skills, discretion with sensitive information, and experience in fast-paced environments. The role involves safeguarding responsibilities, managing cash and travel warrants, and supporting risk assessments as needed.

Qualifications

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.
• Experience within criminal justice or high-pressure settings.
• IT qualifications such as ECDL/CLAIT or similar.

Responsibilities

• Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and coordinating security protocols.
• Handling building logistics, including mail, supplies, meeting room bookings, and event support.
• Supporting security and safety procedures, acting as key holder, monitoring CCTV, and assisting with fire drills and evacuations.
• Managing petty cash, travel warrants, and supporting administrative tasks such as filing, data entry, and document production.
• Assisting with safeguarding concerns, escalating issues appropriately, and supporting risk assessments when needed.
• Providing confidential support to operational teams, maintaining sensitive records, and ensuring compliance with policies.

Skills

ICT skills

Office suite

Communication

Organisational skills

Diversity & inclusion

Education

GCSEs incl. Maths & English

IT qualifications (ECDL/CLAIT)

Tools

Microsoft Office

Job description

Brook Street in Blackburn is seeking a receptionist for a Probation Service role. You will be the first point of contact for visitors and staff, manage logs and passes, and coordinate security and building logistics.

The position requires strong ICT and communication skills, discretion with sensitive information, and experience in fast-paced environments. The role involves safeguarding responsibilities, managing cash and travel warrants, and supporting risk assessments as needed.