Admin Officer

Brook Street; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Brook Street is recruiting a Receptionist for a Probation Service location in Blackburn. The role involves greeting visitors, handling calls, and providing front-of-house support within a secure environment.

The position requires GCSEs including Maths and English, strong ICT and Microsoft Office skills, and the ability to manage sensitive information calmly and professionally in a busy setting.

Qualifications

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.
• Desirable: Experience within criminal justice or high-pressure settings.
• Desirable: IT qualifications such as ECDL/CLAIT or similar.

Responsibilities

• Serve as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Manage visitor logs, issue passes, and coordinate security protocols.
• Handle building logistics including mail, supplies, meeting room bookings, and event support.
• Support security and safety procedures, act as key holder, monitor CCTV, and assist with fire drills and evacuations.
• Manage petty cash, travel warrants, and support administrative tasks such as filing, data entry, and document production.
• Assist with safeguarding concerns, escalate issues appropriately, and support risk assessments when needed.

Skills

ICT skills

Verbal & written communication

Calm under pressure

Organisational skills

Friendly demeanor

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Receptionist - Probation Service (Band 2)

Location: Blackburn

Our Client is hiring for a reputable organisation within the Probation Service, supporting community safety and offender management. We are seeking a friendly, professional Receptionist to join their team and provide vital administrative and front-of-house support.

What you'll be doing:

• Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and coordinating security protocols.
• Handling building logistics, including mail, supplies, meeting room bookings, and event support.
• Supporting security and safety procedures, acting as key holder, monitoring CCTV, and assisting with fire drills and evacuations.
• Managing petty cash, travel warrants, and supporting administrative tasks such as filing, data entry, and document production.
• Assisting with safeguarding concerns, escalating issues appropriately, and supporting risk assessments when needed.
• Providing confidential support to operational teams, maintaining sensitive records, and ensuring compliance with policies.

What you'll bring:

• Proven ICT skills across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-pressure environments.
• Strong organisational skills and attention to detail.
• A friendly, approachable manner with a commitment to diversity and anti-discriminatory practice.

Essential skills and qualifications:

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.

Desirable skills:

• Experience within criminal justice or high-pressure settings.
• IT qualifications such as ECDL/CLAIT or similar.

Additional info:

• All candidates will undergo security and identity checks.
• External candidates will be on a 6-month probation period; internal candidates may also be subject to probation if not already completed.
• The role involves core hours, including evenings and weekends, based on business needs.