Front Desk & Admin Officer — Probation Service

Brook Street; Tameside; On-site; GBP 33,062,000 - 35,818,000; Full time

Job summary

Brook Street is recruiting an Admin Reception Officer in Ashton-Under-Lyne to provide frontline administrative and receptionist support within the Probation Service. You will handle visitors, calls, logging arrivals, and maintain professional, confidential records in line with policies.

The role requires calm, clear communication, and the ability to work across office services, security, and building logistics, with training provided and potential flexible hours as needed.

Qualifications

• Proven confidence with ICT-strong working knowledge across Microsoft Office applications.
• Excellent verbal and written communication skills with a professional, approachable manner.
• A steady, responsible approach to handling sensitive and confidential information.
• Strong customer-focused instincts, including professionalism on reception.
• Ability to maintain standards in busy periods, including unsocial core hours as required.

Responsibilities

• Acting as the first point of contact for visitors, telephone callers, and email enquiries; greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs, ensuring the right staff are notified at the right time
• Answering general enquiries about probation and local support services, escalating questions to the appropriate manager
• Using tact to de-escalate potentially volatile situations, recognizing safeguarding/risk concerns and taking action
• Supporting building logistics: managing mail, stationery, PPE, meeting room equipment, deliveries, and room/desk bookings
• Assisting with Health & Safety and security, including key-holder duties, fire/panic alarm testing, CCTV, evacuation support
• Providing confidential administrative support to operational teams, updating files, producing documentation, scanning/archiving data
• Supporting case administration by working with computer and manual filing systems

Skills

Microsoft Office

Verbal communication

Written communication

Confidential handling

Reception duties

Job description

Brook Street is recruiting an Admin Reception Officer in Ashton-Under-Lyne to provide frontline administrative and receptionist support within the Probation Service. You will handle visitors, calls, logging arrivals, and maintain professional, confidential records in line with policies.

The role requires calm, clear communication, and the ability to work across office services, security, and building logistics, with training provided and potential flexible hours as needed.