Frontline Admin Officer - Reception & Security

Brook Street; Walsall; On-site; GBP 21,000 - 28,000; Full time

Job summary

Qualifications

• Proven proficiency with ICT and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to deliver at pace while ensuring accuracy and confidentiality.
• Confident in professional communication, including in high-pressure situations.
• Commitment to equality, diversity and anti-discriminatory practice.
• Willingness to work core hours and unsocial hours when required.

Responsibilities

• Act as the first point of contact on reception, greeting visitors and handling telephone and email enquiries.
• Log arrivals/departures, issue visitor passes and security fobs, notify staff accordingly.
• Diffuse potentially difficult situations and respond to safeguarding/risk concerns.
• Coordinate building logistics: mail handling, ordering stationery, PPE, meeting-room equipment, deliveries and bookings.
• Handle day-to-day petty cash and travel warrants between Probation properties.
• Support Health & Safety and security: act as key holder, test alarms, monitor CCTV, assist evacuations.

Skills

Microsoft Office

ICT proficiency

Verbal communication

Written communication

Confidentiality

Customer service

Job description