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Brook Street; Blackburn; On-site; GBP 19,000 - 21,000; Full time

Job summary

Brook Street in Blackburn is seeking a receptionist for a Probation Service role. You will be the first point of contact for visitors and staff, manage logs and passes, and coordinate security and building logistics.

The position requires strong ICT and communication skills, discretion with sensitive information, and experience in fast-paced environments. The role involves safeguarding responsibilities, managing cash and travel warrants, and supporting risk assessments as needed.

Qualifications

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.
• Experience within criminal justice or high-pressure settings.
• IT qualifications such as ECDL/CLAIT or similar.

Responsibilities

• Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and coordinating security protocols.
• Handling building logistics, including mail, supplies, meeting room bookings, and event support.
• Supporting security and safety procedures, acting as key holder, monitoring CCTV, and assisting with fire drills and evacuations.
• Managing petty cash, travel warrants, and supporting administrative tasks such as filing, data entry, and document production.
• Assisting with safeguarding concerns, escalating issues appropriately, and supporting risk assessments when needed.
• Providing confidential support to operational teams, maintaining sensitive records, and ensuring compliance with policies.

Skills

ICT skills

Office suite

Communication

Organisational skills

Diversity & inclusion

Education

GCSEs incl. Maths & English

IT qualifications (ECDL/CLAIT)

Tools

Microsoft Office

Job description

Receptionist - Probation Service (Band 2)

Location: Blackburn

Our Client is hiring for a reputable organisation within the Probation Service, supporting community safety and offender management. We are seeking a friendly, professional Receptionist to join their team and provide vital administrative and front-of-house support.

What you'll be doing:

• Serving as the first point of contact for visitors, probationers, and callers, greeting them professionally face-to-face and via phone/email.
• Managing visitor logs, issuing passes, and coordinating security protocols.
• Handling building logistics, including mail, supplies, meeting room bookings, and event support.
• Supporting security and safety procedures, acting as key holder, monitoring CCTV, and assisting with fire drills and evacuations.
• Managing petty cash, travel warrants, and supporting administrative tasks such as filing, data entry, and document production.
• Assisting with safeguarding concerns, escalating issues appropriately, and supporting risk assessments when needed.
• Providing confidential support to operational teams, maintaining sensitive records, and ensuring compliance with policies.

What you'll bring:

• Proven ICT skills across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in high-pressure environments.
• Strong organisational skills and attention to detail.
• A friendly, approachable manner with a commitment to diversity and anti-discriminatory practice.

Essential skills and qualifications:

• GCSEs (or equivalent) including Maths and English.
• Experience working in customer relations or a busy administrative environment.
• Ability to handle sensitive information with discretion.
• Experience within criminal justice or high-pressure settings.
• IT qualifications such as ECDL/CLAIT or similar.

Additional info:

• All candidates will undergo security and identity checks.
• External candidates will be on a 6-month probation period; internal candidates may also be subject to probation if not already completed.
• The role involves core hours, including evenings and weekends, based on business needs.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.