French Speaking Customer Service

BG Automotive; Stratton St. Margaret; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Stratton St. Margaret is seeking a Customer Service Advisor who is fluent in French. This role requires assisting with customer queries, managing accounts, and improving brand distribution. The ideal candidate will have excellent communication skills, strong analytical abilities, and experience with CRM tools. This position offers growth opportunities and a supportive team environment.

Benefits

Competitive salary

28 days holiday

Workplace pension

Complimentary drinks & fruit

On-site parking

Qualifications

• Experience in customer service or related field is a plus.
• Innovative thinker and strong organizational skills.
• Willingness to learn and adapt quickly.

Responsibilities

• Assist with answering incoming telephone calls professionally.
• Make outgoing calls regarding customer queries.
• Input UK and Export orders via electronic systems.
• Manage and update customer accounts in internal systems.
• Work closely with various teams to maximize brand distribution.

Skills

Fluent in French language

Experience using MS Excel

Excellent time management skills

Excellent written and oral communication skills

Analytical approach to problem solving

Tools

CRM

Power BI

Smartsheet

Job description

Job Summary

BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Responsibilities

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DHL dashboard daily
• Work closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
• Keep the CRM, Smartsheet updated and work with reports on Power BI
• Build deep, trusted relationships with our key accounts
• Run monthly sales promotions with our key accounts

Required skills

Essential

• Fluent in French language
• Experience using MS Excel
• Experience in Outlook and Word
• Confident picking up the phone to customers around the world
• Analytical approach to problem solving
• Excellent time management and organisational skills
• Excellent written and oral communication skills
• Innovative thinker

Desirable Skills

• Multilingual
• Experience within the automotive aftermarket sector
• CRM, Power BI and Smartsheet
• Account Management skills
• Customer retention skills

Location & Hours

The role is based in our Swindon office and will be required to work in the office Monday to Friday. Working hours: 9am to 5.15pm

What We Offer You

• Competitive Salary: We\'re open to tailoring the job offer to fit your skills and experience.
• Environment: Work from our modern Swindon offices.
• Growth Opportunities: Be part of an ambitious, fast-growing company.
• Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
• Workplace pension
• 28 days holiday (including bank holidays)
• On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
• Increased holiday for long service