French Customer Service

Red Dot Commercial Limited; Kingston near Lewes; On-site; GBP 28,000; Full time

Job summary

A virtual reality service provider is seeking a French Customer Service representative to join their team in Belfast. This full-time role involves supporting users across global digital channels, helping to enhance their experiences with cutting-edge VR technology. Candidates should be fluent in French and English, with prior customer support experience, strong typing skills, and a passion for VR or gaming. The position offers competitive salary and perks in a dynamic work environment.

Qualifications

• Experience in customer support or social media/community support is preferred.
• Fluency in French (C1) and English (B2) is required.
• Ability to work five days per week between 6am–7pm.

Responsibilities

• Help users with general and individual support queries.
• Identify opportunities to reduce customer effort and improve experience.
• Monitor social media and forums for user engagement.
• Create engaging responses to encourage interaction.
• Support community activity across digital channels.
• Develop user-generated content to enhance community involvement.

Skills

Customer support experience

Fluent in French (C1)

Fluent in English (B2)

Typing speed of 55+ WPM with 95% accuracy

Interest in VR or gaming

Job description

French Customer Service

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

The basics

• Location: On-site, Belfast VR Hub (BT1)
• Hours: 40 hours per week, scheduled between 6am-7pm, Monday-Sunday
• Salary: £27,019.20 per year + additional perks and benefits
• Languages: C1 French + B2 English

What you'll be doing: French Customer Service

As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.

Your responsibilities will include:

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on-brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user-generated content and encouraging community involvement
• Identifying ways to reuse and enhance self-service content across platforms

What you'll need: French Customer Service

• Have experience in customer support or social media/community support
• Are fluent in French (C1) and English (B2)
• Can work five days per week between 6am-7pm
• Type at 55+ WPM with 95% accuracy
• Have an interest in or experience with VR or gaming (desirable)

What you'll get: French Customer Service

You’ll join a friendly, fast-moving team where you’ll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now.