Freight Key Account Co-Ordinator

Green & Wolvin Recruitment; Nottingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

A logistics recruitment firm is seeking a Freight Key Account Co-ordinator in Nottinghamshire. The role involves managing service updates on international freight shipments, providing daily customer updates, and processing KPI reports while ensuring excellent customer service. Ideal candidates have 2+ years of experience or are graduates seeking to enter the industry. The position offers a salary ranging from £28,000 to £38,000 and includes comprehensive benefits and training opportunities.

Benefits

32 days annual leave

Company bonus / profit share

World-class training & development

Qualifications

• 2+ years of experience in key account management or freight forwarding.
• Ability to build long-lasting customer relationships.
• Proactive, with a high attention to detail.

Responsibilities

• Provide service updates on international multi-modal freight shipments.
• Deliver daily updates around shipments to key account customers.
• Process KPI reports for shipments and resolve discrepancies.
• Monitor billing and invoicing for key account customers.

Skills

Key account management

Freight forwarding

Customer service

Attention to detail

Problem-solving

Education

Graduate in logistics or related field

Tools

Microsoft Office

Job description

Overview

We are actively looking to engage Key Account professionals, with a passion for freight forwarding, for an exciting new role in the shipping, freight and transport industry. This is for a new role as a Freight Key Account Co-ordinator in Nottinghamshire!

Client Details

My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast‑pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & solution driven.

Job Description

As a Freight Key Account Co-ordinator you will report in to the Freight Key Account Director on a daily basis. You will be responsible for the following areas for responsibility across the Nottinghamshire office:

• To provide service updates on international multi-modal freight shipments via air, sea and road freight.
• Provide key account customers with daily updates around their shipments - including OTIF delivery and KPI's for their SLA.
• Process KPI reports for shipments, discrepancies and amendments.
• Investigate and resolve any missed shipments in line with key account expectations and the company SLA.
• Monitor, update and produce key account files and spreadsheets via Microsoft Office applications.
• Monitor and analyse all billing and invoicing for the key account customer.

The Ideal Candidate

The successful candidate will have an expansive mixed background in either the key account world or the freight forwarding & logistics industry. The ideal Freight Key Account Co‑ordinator will have the following skills and experience:

• 2+ year's experience in key account management, freight forwarding, or logistics
• OR a graduate with a desire to join the logistics & freight industry - which would also be strongly considered.
• Ability to build long-lasting customer centric relationships.
• Excellent customer service experience.Proactive with a high attention to detail - who is a natural problem-solver!
• Commutable to Nottinghamshire.

What's On Offer

• £28,000‑£38,000
• 32 days annual leave
• Company bonus / profit share
• Comprehensive company benefits account.
• World‑class training & development and large opportunities to progress