Freight Forwarder

DSV - Global Transport and Logistics; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking an Export Gateway Operator in Feltham, UK. The role involves processing export airfreight shipments, ensuring compliance, and liaising with airlines. Candidates should have prior experience in export operations, strong communication skills, and attention to detail. This full-time position offers a competitive salary along with various employee benefits, making it ideal for those looking to grow in a dynamic environment.

Benefits

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling support

Company Pension with Life Cover

Qualifications

• Previous experience in Export Airfreight operations is required.
• Must have strong understanding of export documentation, customs, and airline procedures.
• Confident using freight management systems, preferably CW1.

Responsibilities

• Process and consolidate export airfreight shipments efficiently and accurately.
• Prepare and check export documentation to ensure compliance.
• Liaise with airlines and handling agents to secure flight bookings.

Skills

Attention to detail

Problem-solving

Customer-focused

Communication

IT literacy

Ability to multitask

Tools

CW1 freight management system

Job description

Job Req Number: 104079
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Role: Export Gateway Operator
Location: Feltham, UK
Hours: 4on 4off, 7am to 7pm

We’re recruiting for an Export Gateway Operator to join our busy and fast-paced Gateway team in Feltham. This role is ideal for someone who thrives in a dynamic environment with varied daily tasks and enjoys working at the heart of international airfreight operations. Reporting to the Export Gateway Manager, you’ll play a key role in ensuring the smooth and efficient processing of export airfreight shipments, maintaining high standards of accuracy, compliance, and customer service.

What will you be doing?

• Process and consolidate export airfreight shipments efficiently and accurately.
• Prepare, check, and complete export documentation (AWBs, manifests, customs entries) to ensure compliance.
• Liaise with airlines, handling agents, and internal teams to secure flight bookings and confirm space.
• Monitor shipment progress and update records within freight management systems.
• Handle security screening and ensure all cargo complies with airline and regulatory requirements.
• Build and break down ULDs (Unit Load Devices) according to airline specifications.
• Coordinate with warehouse teams for cargo loading and handling activities.
• Verify and apply correct rates and charges to shipments.
• Ensure adherence to company SOPs, IATA, CAA, and HMRC regulations.
• Proactively identify, communicate, and resolve operational issues to prevent shipment delays.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

About You

• Previous experience in Export Airfreight operations.
• Strong understanding of export documentation, customs, and airline procedures.
• Excellent attention to detail and commitment to accuracy.
• Confident using freight management systems (knowledge of CW1 preferred).
• Customer‑focused with a strong commitment to delivering high‑quality service.
• Reliable, adaptable, and able to multitask effectively in a fast‑paced environment.
• Strong communication and problem‑solving skills with a positive, professional attitude.
• Excellent IT literacy and ability to quickly learn new systems.
• Ability to remain calm under pressure while maintaining excellent service standards.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.