Fraud Prevention Specialist - Hybrid 2/3, Bonus Eligible

Huntress - Leeds; Morley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Fraud Coordinator located in Morley. The role involves being the first contact for fraud-related customer concerns, requiring strong communication and decision-making skills. Offering a competitive salary of £25,500 with a bonus structure and a hybrid working model, this position also ensures career growth into fraud investigations. Candidates must be resilient and capable of handling sensitive discussions with empathy while maintaining professionalism.

Benefits

26 days holiday plus bank holidays

Double-matched pension up to 8% employer contribution

Free meals and parking

Wellbeing support

Holiday buying scheme

Employee Assistance Programme

Qualifications

• Strong customer service experience in a fast-paced environment.
• Confidence in decision-making and objection handling.
• Excellent communication skills, both calm and clear.

Responsibilities

• Be the first point of contact for customers with fraud concerns.
• Handle sensitive conversations with empathy.
• Detect and prevent fraudulent activity with industry-standard tools.

Skills

Customer service experience

Decision-making

Communication skills

Resilience under pressure

Attention to detail

Job description

A leading recruitment firm is seeking a Fraud Coordinator located in Morley. The role involves being the first contact for fraud-related customer concerns, requiring strong communication and decision-making skills. Offering a competitive salary of £25,500 with a bonus structure and a hybrid working model, this position also ensures career growth into fraud investigations. Candidates must be resilient and capable of handling sensitive discussions with empathy while maintaining professionalism.