Fraud Oversight Manager

Coventry Building Society; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK building society is seeking a manager to lead fraud oversight within their 2nd line of defence. The role involves defining fraud controls and collaborating with first-line teams to embed policies. Required qualifications include significant experience in fraud teams, strong knowledge of legislation, and a proven ability to evolve policies. This position offers a hybrid working environment between Coventry and Manchester, along with competitive benefits including a bonus scheme and flexible hours.

Benefits

28 days holiday plus bank holidays

Annual discretionary bonus

Personal pension with matched contributions

Life assurance

Qualifications

• Experience in fraud teams within retail banking, ideally 2nd line.
• Significant knowledge of fraud systems and legislation.
• Strong track record in applying fraud controls.

Responsibilities

• Define fraud controls across the Group and lead oversight activities.
• Collaborate with teammates to identify fraud risks and solutions.
• Support Financial Crime Analysts with fraud-related queries.

Skills

Fraud legislation expertise

Team collaboration

Policy evolution

Fraud trend identification

Job description

Our 2 nd line of defence in Financial Crime provides fraud oversight which involves identifying, monitoring, and reducing fraud risks through the implementation of standards, strategies, and specialised functions.

The team require a manager to define the fraud controls to put in place across the Group going forward, also providing leadership of 2 nd line's oversight and challenge of 1 st line controls.

You'll work closely with first-line teams to embed fraud policies, identify gaps, and support the design of solutions that meet policy standards. You'll ensure new products are built with fraud controls in mind and lead conversations on key fraud issues, helping teams understand and manage risks effectively.

You'll also lead second-line oversight activity, focusing on priority areas and working with first-line teams to investigate fraud cases and find root causes. In addition, you'll support Financial Crime Analysts with specific fraud-related queries when needed.

Location

Coventry and / or Manchester. Team-led hybrid working arrangements apply - up to 3 times a month in the office.

Hours

35 per week, flexible times across 5 days.

Our benefits include

• 28 days holiday a year plus bank holidays and a holiday buy / sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

About you

To be successful in this role we require the following skills :

Essential

You've worked within Fraud teams within a retail banking environment, ideally within 2 nd line.

You've got significant experience of applicable fraud legislation, regulation, peer practice and fraud systems.

You've got a strong track record of applying this knowledge - evolving policies, responding to horizon scanning, identifying fraud trends and providing advice and guidance on effective and appropriate fraud controls.

You have experience of defining and designing new ways of thinking to support the development of fraud oversight within the 2 nd line.

You are a strong team player, adept at building relationships both within 2 nd line and across the Group to ensure key messages are understood and actions taken where required.

About us

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Coventry