Fraud Manager

Match Recruitment; Bolton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of legal and claims solutions is seeking an experienced Team Leader to join their Fraud Department. In this pivotal role, you will manage a team of counter-fraud investigators, ensuring a high level of technical quality and service excellence. Responsibilities include supporting the Head of Department and strengthening client relationships. This position offers a competitive salary, performance bonus, and hybrid working options based in Bolton.

Benefits

Performance-related bonus

Enhanced contributory pension

Birthday holiday

Flexible benefits and voluntary benefits schemes

Share purchase scheme with interest-free loans

Qualifications

• Strong understanding of motor fraud investigation principles and claims.
• Proven track record in personnel management under pressure.
• Experience in managing insurance client relationships.

Responsibilities

• Manage daily performance of the team including 1-2-1s and leave.
• Support the Head of Department and deputise when needed.
• Ensure high technical quality and adherence to KPIs.
• Maintain and develop client relationships.

Skills

Leadership

Motor fraud investigation

Client relationship management

Pressure management

Job description

Team Leader – Complex Fraud & Validations

Salary: Competitive Salary + Performance Bonus & Enhanced Benefits

Contract: Permanent, Full Time (35 hours)

The Opportunity

We are exclusively recruiting on behalf of a market-leading provider of legal and claims solutions. Our client is looking for an experienced and technical Team Leader to join their specialist Fraud Department. This is a pivotal role where you will proactively manage a team of counter-fraud investigators and support the Head of Department in delivering technical quality and service excellence.

Key Responsibilities

• Team Leadership: Manage the day-to-day performance of the team, including 1-2-1s, leave management, and allocation of new work.
• Operational Support: Actively support the Head of Department, with the capability to deputise in their absence and assist with client SLA and MI requirements.
• Technical Oversight: Ensure a high level of technical quality and adherence to contractual KPIs, particularly regarding motor fraud, GAP, and fraud investigation claims.
• Client Relations: Maintain and develop insurance client relationships, ensuring exceptional customer service is provided at all times.

The Ideal Candidate

• Expert Knowledge: Excellent understanding of motor fraud investigation principles and claims.
• Leadership Experience: Proven track record in personnel management and the ability to work accurately under pressure.
• Commercial Awareness: Ability to meet commercial requirements and demonstrate professional integrity.
• Relationship Management: Proven experience in managing insurance client relationships.

The Package

• Competitive basic salary.
• Performance-related bonus.
• Enhanced contributory pension.
• Flexible benefits and voluntary benefits schemes.
• Share purchase scheme with interest-free loans.
• Birthday holiday.
• Hybrid Working: Flexibility to work from home and the office (Bolton based).