Football Operations Assistant

Norwich City Football Club; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A premier football organisation in Norwich is seeking an Operations Assistant to support the daily management of football development programmes across five counties. This operational role includes administrative tasks, recruitment support, and safeguarding processes. The successful candidate will ensure centres are well-organised and safely staffed, effectively liaising with parents and staff. Ideal candidates should be organised, detail-oriented, and have a passion for promoting safe environments for young people.

Qualifications

• Highly organised with excellent attention to detail.
• Confident and professional communicator.
• Able to handle sensitive information appropriately.
• Proactive, reliable, and comfortable working to deadlines.
• Passionate about safe, positive environments for young people.

Responsibilities

• Provide day-to-day administrative support across programmes.
• Manage correspondence with parents, facilities, and coaching staff.
• Support payroll processes, timesheets, and staff records.
• Maintain accurate operational databases and documentation.
• Assist with player and coach recruitment processes.

Skills

Organisational skills

Attention to detail

Communication skills

Ability to handle sensitive information

Proactive work ethic

Job description

Norwich City Football Development is seeking an organised and proactive Operations Assistant to support the day-to-day running of our football development programmes across five counties. This is a varied, operational role supporting coordinators, coaches, parents, and facilities. The successful candidate will play a key role in administration, recruitment support, safeguarding administration, and programme delivery, helping ensure our centres are safely staffed, well organised, and operating smoothly.

Responsibilities

• Provide day-to-day and reactive administrative support across programmes
• Manage correspondence with parents, facilities, and coaching staff
• Support payroll processes, timesheets, and staff records
• Maintain accurate operational databases and documentation
• Support coordinators to ensure centres are fully staffed
• Assist with player and coach recruitment processes
• Support scheduling, staff cover, and workforce coordination
• Assist with safeguarding administration in line with FA and club procedures
• Support record-keeping related to DBS checks, qualifications, and compliance
• Act as an initial point of contact for safeguarding queries, escalating appropriately
• Support coordinators with safeguarding processes and documentation
• Act as a key parent liaison, managing enquiries and communication
• Assist coordinators with workload management and organisation
• Support the planning and delivery of Holiday football camps, UK and overseas tours, Football tournaments and events
• Assist with facility bookings and relationships
• Support event logistics and programme delivery across multiple counties

Qualifications & Key Traits

• Highly organised with excellent attention to detail
• Confident and professional communicator
• Able to handle sensitive information appropriately
• Proactive, reliable, and comfortable working to deadlines
• Passionate about safe, positive environments for young people

Desirable (Not Essential)

• Experience in administration, operations, or sport
• Experience supporting safeguarding or compliance processes
• Knowledge of grassroots or academy football environments