Food Retail Team Leader — Drive Service & Growth

M&S; Norwich; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to drive exceptional customer service and commercial results. In this role, you will lead a shop floor team, ensuring high performance through effective coaching and support. Key responsibilities include managing sales and standards while collaborating across departments, all aimed at enhancing the customer experience. Ideal candidates should have strong leadership skills and a solid understanding of retail operations. Join us in shaping the future of the food sector.

Qualifications

• Experience leading teams to achieve KPIs in a retail environment.
• Ability to analyze data and identify performance opportunities.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and coach the shop floor team to achieve exceptional service.
• Manage sales, standards, availability, and team performance.
• Drive commercial performance and improve the customer experience.

Skills

Leadership

Customer service

Data analysis

Communication

Coaching

Job description

A leading UK retailer is seeking a Team Manager in Food to drive exceptional customer service and commercial results. In this role, you will lead a shop floor team, ensuring high performance through effective coaching and support. Key responsibilities include managing sales and standards while collaborating across departments, all aimed at enhancing the customer experience. Ideal candidates should have strong leadership skills and a solid understanding of retail operations. Join us in shaping the future of the food sector.