Food and Beverage Supervisor

Mercure; New Ash Green; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel brand in the United Kingdom is seeking an experienced Food & Beverage Supervisor to lead a dynamic team. This role entails overseeing operations, ensuring exceptional customer service, and maintaining quality standards in a fast-paced environment. Candidates should possess a minimum of 5 years of supervisory experience in food and beverage, with strong leadership and communication skills. Join a company committed to diversity and inclusion, and enjoy the professional growth opportunities this role offers.

Qualifications

• Minimum of 5 years experience in a Food & Beverage Supervisory role.
• Proven leadership skills with the ability to motivate a team.
• Strong knowledge of food and beverage service standards.

Responsibilities

• Lead and mentor a team of food and beverage professionals.
• Oversee daily operations ensuring customer satisfaction.
• Manage inventory and control costs while maintaining quality.

Skills

Leadership

Customer-focused mindset

Communication skills

Detail-oriented

Time management

Tools

Point-of-sale systems

Inventory management software

Job description

Overview

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are seeking an experienced and passionate Food & Beverage Supervisor to join our team in Longfield, United Kingdom. As a key member of our hospitality team, you will lead and inspire our food and beverage staff to deliver exceptional customer experiences in a fast-paced environment.

Responsibilities

• Lead and mentor a team of food and beverage professionals, fostering a collaborative and motivational work environment
• Oversee daily operations of the food and beverage department, ensuring high standards of service and customer satisfaction
• Collaborate with the kitchen team to maintain smooth service delivery and timely presentation of dishes and beverages
• Manage inventory, place orders, and control costs while maintaining quality standards
• Ensure compliance with food safety regulations and maintain a clean, hygienic dining environment
• Handle customer inquiries, special requests, and resolve any issues promptly and professionally
• Develop and implement training programs to enhance staff skills and knowledge
• Create and manage staff schedules to ensure appropriate coverage during all shifts
• Assist in organizing and executing special events and promotions
• Continuously seek ways to improve service quality and operational efficiency

Qualifications

• Minimum of 5 years of experience in a Food & Beverage Supervisory role, preferably in hotels or high-volume restaurants
• Proven leadership skills with the ability to motivate and guide a diverse team
• Strong knowledge of food and beverage service standards, including alcohol service and wine pairings
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff and customers
• Detail-oriented with a keen eye for maintaining high-quality service standards
• Ability to remain calm and solution-focused in high-pressure situations
• Thorough understanding of food safety regulations and hygiene standards
• Proficiency in using point-of-sale (POS) systems and inventory management software
• Flexibility to work a variety of shifts, including early mornings, evenings, and weekends
• LCQ and/or Manager's Certificate is highly desirable
• Strong organizational and time management skills
• Customer-focused mindset with a commitment to delivering exceptional dining experiences

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.