Food & Beverage Host

The Rank Group; Portsmouth; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading casino operator in the UK is looking for an F&B Host in Portsmouth. Your role will include welcoming customers and ensuring their experience exceeds expectations. Candidates should possess a positive attitude and hospitality experience, with strong communication skills and flexibility to work shifts.

Qualifications

• A positive attitude.
• Experience in hospitality roles.

Responsibilities

• Providing friendly, efficient, and prompt food and beverage service.
• Being customer-focused to ensure guests have an amazing experience.
• Staying informed about current promotions and products.

Skills

Customer-focused

Strong communication skills

Flexibility

Job description

Company Description

Grosvenor is the leading Casino operator in the UK, offering the highest quality gaming and leisure experiences in a safe environment. We aim to excite and entertain our customers, providing memorable experiences that encourage repeat visits.

Our casinos are dynamic workplaces with roles spanning gaming and customer service, offering opportunities to develop existing skills and acquire new ones. As the largest operator in the UK, we support career growth through structured development programs.

At Grosvenor, we operate 24/7 with a strong commitment to safer gambling and fostering an inclusive, diverse, and engaged team.

Job Description

Grosvenor Casino, Portsmouth

As an F&B Host, you will be the face of our business, greeting and entertaining customers to ensure they feel welcomed and cared for. Your passion for people will help create a memorable and engaging atmosphere, exceeding guest expectations.

You will serve as an ambassador of exceptional hospitality, understanding and delivering service standards communicated through induction and ongoing initiatives.

Your responsibilities include:

1. Providing friendly, efficient, and prompt food and beverage service, ensuring product quality.
2. Being customer-focused to ensure guests have an amazing experience and wish to return.
3. Staying informed about current promotions and products to enhance guest experience.
4. Replenishing stocks to maintain product availability.
5. Promoting Grosvenor Membership cards and digital offers during interactions.
6. Contributing to daily/weekly targets positively.
7. Displaying enthusiasm and responding politely to customer requests.

Qualifications include:

1. A positive attitude.
2. Experience in hospitality roles.
3. (Preferred) Experience in multifaceted roles.
4. A passion for delivering outstanding customer experiences.
5. Strong communication skills.
6. Adaptability to change and new ways of working.
7. Flexibility to work shifts at any time, including weekends and bank holidays.