Food & Beverage Assistant - Birmingham

Billesley Manor Hotel & Spa; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Birmingham is looking for a dynamic Food & Beverage Assistant to join their restaurant team. Responsibilities include maintaining service standards, upselling food and beverages, and ensuring cleanliness. Ideal candidates will have a passion for hospitality and strong communication skills. Benefits include employee discounts, free meals on duty, and a pension scheme.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Travel Discounts

Refer Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Dynamic personality with a passion for hospitality.
• Ability to work well in a team and communicate effectively.
• Reliability and integrity in delivering guest service.

Responsibilities

• Knowledge of preparation and service of food and beverages.
• Maintain cleanliness and presentation of dining areas.
• Handle customer queries professionally.
• Upsell products and suggest improvements.

Skills

Customer service

Food and beverage knowledge

Communication skills

Ability to upsell

Teamwork

Job description

Food & Beverage Assistant – Birmingham

Location: Stratford Upon Avon. Billesley Manor Hotel & Spa is a luxury 4‑star hotel steeped in history. Wage: £12.21 per hour plus service charge. Set in 11 acres of Warwickshire parkland, the Grade II listed building hosted William Shakespeare in 1599 with heritage dating back to 1327.

Job Description

We are looking for a dynamic Food & Beverage Assistant to join our Restaurant.

Somone who embodies trust and reliability, taking ownership of tasks with originality and versatility.

Their passion for hospitality is reflected in their warm smile, ensuring guest loyalty through integrity and excellence.

They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences.

At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.

Flexible Contracts

Flexible contracts available.

Key Responsibilities

• Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
• Ensure the restaurant is laid and prepared in line with the service standards.
• Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
• Maximise on commercial opportunities within your department by taking every opportunity to upsell.
• Suggest ideas for department and hotel improvement/innovation.
• Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
• Deal with customer queries or concerns in a professional manner.
• Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
• Ensure good working relationships with all colleagues in your department and hotel.
• Present yourself well‑groomed and in full uniform as per the company standards.

Troo Benefits

• Pension Scheme : Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme : We care about your well‑being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind‑Blowing Employee Discount Rat s : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Refer Friend Scheme : Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.