Food & Beverage Assistant

Malmaison Hotel Du Vin Holdings Limited; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group in Bristol is seeking a personable Waiter/Waitress to provide exceptional guest service at The Avon Gorge Hotel. In this permanent full-time role, you will engage directly with guests, ensuring they have memorable dining experiences while working within a supportive team environment. Competitive compensation includes hourly pay and additional perks. The ideal candidate is passionate about hospitality, experienced, and thrives in a vibrant atmosphere.

Benefits

Generous staff discounts on food, drink & stays

Free meals on duty

Employee recognition schemes

Uniform provided

Wellness & National Campaign Days calendar

Cycle to work scheme

Referral schemes that pay up to £1500

Healthcare Cash Plans

Qualifications

• Passionate and energetic individual who loves delivering great guest experiences.
• Confident, approachable, and professional demeanor.
• Ability to work well under pressure in a busy environment.

Responsibilities

• Deliver outstanding service and create a warm atmosphere.
• Work closely with kitchen and management for smooth service.
• Ensure every guest leaves smiling.

Skills

Great guest experiences

Confident and approachable

Ability to work under pressure

Interest in hospitality and food & wine

Job description

Waiter / Waitress – Hotel du Vin, Avon Gorge Hotel (Bristol)

Salary: £12.30 per hour + average Tronc £1.80/hour (approx. £14.10/hour total)
⏰ Hours: Full-time, 37.5 hours per week
Location: The Avon Gorge Hotel, Bristol
Contract: Permanent

Join a Brand You Can Be Proud Of

At Hotel du Vin, we believe in doing things differently. Set in one of Bristol’s most iconic locations, The Avon Gorge Hotel offers stylish townhouse hospitality, relaxed bistro dining, and a wine-led experience unlike any other.

We don’t just serve guests — we create memorable moments they’ll never forget.

The Role

As a Waiter/Waitress, you’ll be the friendly face of our restaurant. You’ll deliver outstanding service, make guests feel special, and help create the warm, welcoming atmosphere that defines Hotel du Vin. Working closely with the kitchen and management, you’ll ensure every service runs smoothly — and every guest leaves smiling.

What We Offer

✨ Great Pay: £12.30 per hour + average tronc of £1.80/hour
✨ Full-Time Security: 37.5 hours per week
✨ Flexible Shifts: We’re open 7 days a week – ideal for work-life balance
✨ Career Growth: We promote from within and offer clear progression to F&B Management
✨ Top-Quality Training: Gain nationally recognised hospitality apprenticeships and detailed brand training
✨ Amazing Perks:

• Generous staff discounts on food, drink & stays across our sister hotels

• Free meals on duty

• Employee recognition schemes

• Uniform provided

• Annual events & celebrations

What We’re Looking For

We’re searching for passionate, energetic individuals who:

• Love delivering great guest experiences

• Are confident, approachable, and professional

• Work well under pressure and thrive in a busy environment

• Have a genuine interest in hospitality and great food & wine

Why You’ll Love It Here

At Hotel du Vin, we don’t just offer jobs — we offer careers for life. Whether you want to grow into management, learn about fine wines, or perfect your service skills, we’ll help you get there.

Be part of something special. Be the difference. Be Hotel du Vin.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.