Food and Beverage Assistant

The Hotel Folk; Leiston; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel is seeking a part-time Food and Beverage Assistant to join their front of house team. This role involves providing excellent customer service and maintaining high standards of cleanliness and presentation in the restaurant and bar areas. Flexibility to work varying shifts, including weekends and holidays, is essential. If you are enthusiastic and suited for this role, please apply via email.

Qualifications

• Enthusiastic and able to provide courteous service.
• Flexible to work shifts, weekends, and bank holidays.

Responsibilities

• Provide efficient and knowledgeable service to customers.
• Maintain cleanliness and presentation standards.

Skills

Customer service

Product knowledge

Job description

Thorpeness Golf Club & Hotel
Lakeside Avenue
Thorpeness
Leiston
IP16 4NH

Part time role | Hourly pay: National Minimum Wage

Thorpeness Golf Club and Hotel are looking for an enthusiastic person to join their front of house team as a Food and Beverage Assistant.

Overall Job Purpose:

To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

Main Responsibilities:

Customer Focus:

• Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
• Keep product knowledge up-to-date, know the daily specials, seasonal and local dishes.
• Know who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.

Key Tasks:

• Be able to tell customers about the content of each menu choice.
• Know which drinks are available
• Know how to serve drinks correctly ie: the right glass, presentation, mixers.
• Take orders accurately
• Offer customers accompaniments
• Keep the restaurant and bar areas clean and tidy at all times
• Clean and polish crockery, glassware and silverware.
• Ensure that restaurant tables are laid out correctly
• Replace dirty table linen
• Carry out room, terrace and lounge service as required.
• Clear away any spillages as soon as they occur.
• Front and face bar stocks and glassware.
• Stock rotation
• Carry out all procedures in accordance with company standards and the procedures manuals.
• Adhere to all health and safety and fire prevention procedures.
• Report any stock shortages, customer requests/special needs and suggestions to the manager.

Key Performance Measures:

• Guest comments/feedback
• Accuracy of orders
• Efficiency of service

Special Requirements:

• Be able to work flexibly – working shifts, weekends and bank holidays
• Be willing to cover in other hotels within the group

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with the post.

If you think you would be well suited to this role, please email your CV to [e-mail] and include the job role that you are applying for in the subject box.