Food and Beverage Assistant

Kew Green Hotels; Bletchley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Bletchley is seeking a Food & Beverage Assistant to deliver exceptional service to guests. You'll engage with customers, ensure cleanliness, and respond to complaints, all while helping to create memorable experiences. Ideal candidates will be attentive, self-motivated, and have strong communication skills. Benefits include discounts, gym membership, and opportunities for advancement.

Benefits

Discounts across retail, restaurants, events

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel at Employee Rate

Free on-site parking

Free meals on shift

Uniform provided

Qualifications

• Great interpersonal and communication skills are essential.
• Must be attentive and detail-oriented.
• Self-motivated with a flexible attitude.

Responsibilities

• Ensure outstanding service for all guests.
• Respond promptly to guest complaints.
• Build relationships with guests and assess their needs.

Skills

Interpersonal skills

Attention to detail

Ability to up-sell

Self-motivation

Flexibility

Job description

Can I have a Pizza with no sauce or cheese please? SAY WHAT? We've heard it all. Because you're an outstanding Food & Beverage Assistant you'll know exactly how to deal with such requests (believe me, there will be weirder) - this means you won't be scared of the unknown, you'll actually love it! You'll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you'll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile. What you'll be doing as a Food & Beverage Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Looking for ways to deliver continuous improvements to the guest experience.
  You'll love people - and as a result, have great interpersonal and communication skills
• Details? You love them! You'll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!
  Discounts across retail, restaurants, events etc (because we know life isn't just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift - hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.