Food and Beverage Assistant

University of Bath; Bath; On-site; GBP 20,000 - 24,000; Full time

Job summary

A UK educational institution is seeking a Food and Beverage Assistant to join their campus team. You will be responsible for serving food and beverages while ensuring exceptional customer service. The role includes operating tills, maintaining food stations, and assisting with cleaning duties. Ideal candidates will have experience in hospitality and be able to work under pressure during busy periods. This is a full-time, permanent position with opportunities for training and development.

Benefits

£1,000 New Starter Bonus

Free counselling services

Cycle to work scheme

Staff discount at Team Bath gym

Generous annual leave allowance

Personal and professional development opportunities

Relocation allowance

Qualifications

• Proven track record of delivering exceptional customer service.
• Previous experience in the hospitality industry is highly desirable.
• Ability to remain calm and professional under pressure.

Responsibilities

• Take customer orders and serve food and drinks.
• Operate tills and handle transactions accurately.
• Assist with cleaning, clearing tables, and maintaining catering areas.

Skills

Exceptional customer service

Team player

Solutions-focused under pressure

Job description

Food and Beverage Assistant

This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus*.

About The Role

Love great food and enjoy delivering exceptional service? Join us as a Food & Beverage Assistant and become a member of a team that makes every customer experience unforgettable! In this role, you’ll ensure the smooth day‑to‑day running of our catering operations and provide outstanding service at all times.

What You'll Do

• Take customer orders and serve food and drinks with a smile
• Operate tills and handle transactions accurately
• Keep food stations stocked and ready for service
• Assist with cleaning, clearing tables, and maintaining catering areas
• Learn barista skills with full coffee machine training provided

This role is primarily Monday to Friday, with early mornings and late evenings included. Occasional weekend shifts will be required during busy University events such as Open Days.

About You

• You will bring a proven track record of delivering exceptional customer service in a fast‑paced, customer‑focused environment.
• Previous experience in the hospitality industry is highly desirable.
• You’re a strong team player who remains calm, professional, and solutions‑focused under pressure, as peak periods can be extremely busy.
• During quieter times, you’ll take initiative by identifying tasks that keep the operation running smoothly and ensure everything is fully prepared for the next service.

We provide full training and a uniform, opportunities for development and career progression, and a supportive team environment where your contribution matters. If you’re passionate about delivering outstanding customer service and want to be part of a great team, we’d love to hear from you!

Further information: This role is offered on a full‑time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Jonathan Bowker, Hospitality Operations Manager, on [e-mail], or Jane Hately, Recruitment and Staff Engagement Coordinator, on [e-mail]. Please ensure that you submit your application through the University website.

Campus Services New Starter bonus

In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time positions.

Campus Services Refer a Friend bonus*: If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?’ and email [e-mail] the name of the person who referred you. Both bonuses are subject to terms and conditions.

Benefits

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family‑friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest‑Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Further Details

• Job Description & Person Specification
• Terms and Conditions of Employment

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.