Floor Manager Wild Honey, Michelin Starred Restaurant

AccorHotel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Greater London seeks a Floor Manager to lead restaurant operations and ensure exceptional service. In this role, you will oversee daily operations, deliver expert culinary recommendations, and maintain staff training, all while enhancing the guest experience. Ideal candidates will have proven experience in fine dining, strong leadership skills, and a passion for creating memorable dining experiences. This is a full-time role with no remote work allowed.

Qualifications

• Proven experience in fine dining and wine service.
• Strong leadership communication and financial acumen.
• Passion for guest engagement and creating memorable experiences.

Responsibilities

• Lead daily operations and ensure exceptional guest service.
• Deliver expert food and wine recommendations.
• Manage stock levels, control costs, and maximize revenue.
• Train and develop team members with a focus on service excellence.
• Handle guest feedback and resolve issues promptly.

Skills

Culinary Experience

Restaurant Experience

Customer Service

Hospitality Experience

Guest Relations Experience

Management Experience

Serving Experience

Shift Management

Computer Literacy

Stocking

Job description

As a Floor Manager you will lead and coordinate all restaurant operations ensuring smooth efficient and professional service through close communication with the team kitchen and guests.

Your expertise in food wine selection pairing and service will elevate the dining experience and uphold our reputation for excellence. Youll maintain strong knowledge of our evolving offerings and support operations across Wild Honey and Bistrot at Wild Honey. You may also support operations across St. James Bar and the Terrace demonstrating flexibility and leadership.

Key Responsibilities

• Lead daily operations and ensure exceptional guest service.
• Deliver expert food and wine recommendations.
• Manage stock levels control costs and maximise revenue.
• Train and develop team members with a focus on service excellence.
• Attend F&B meetings and contribute to continuous improvement.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain accurate reports records and communication logs.

Qualifications

• Proven experience in fine dining and wine service.
• Strong leadership communication and financial acumen.
• Passion for guest engagement and creating memorable experiences.

Additional Information

• Hotel Managed
• Remote Work : No
• Employment Type : Full-time
• Experience : years
• Vacancy : 1

Key Skills

• Culinary Experience
• Restaurant Experience
• Succession Planning
• Customer Service
• Hospitality Experience
• Guest Relations ExperienceManagement Experience
• Serving Experience
• Shift Management
• Computer Literacy
• Restaurant Management
• Stocking